Refund policy

Last updated: June 30, 2026

At Jacob Menswear, your satisfaction is important to us. This policy explains our return, refund, and cancellation terms in accordance with applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act and relevant state consumer protection regulations, including CCPA for eligible California residents.

Returns

You may request a return within 30 days of delivery.

To initiate a return, please contact our customer support team at: support@jacob-menswear.com.

Return shipping costs are the customer’s responsibility unless the item is faulty, damaged, incorrect, or not as described. In these cases, return shipping costs will be covered by us.

Exchanges

We accept exchanges. Contact our customer support if you want to change your order. Please note that we have a cut-off time of 5:00 PM MT — Mountain Time, United States.

Consumer Rights Notice

Nothing in this policy limits or excludes your rights under applicable United States consumer protection laws.

Under U.S. consumer law, you may be entitled to a repair, replacement, or refund if a product is faulty, unsafe, significantly different from its description, or does not meet acceptable quality standards.

Restocking Fees

We do not charge any restocking fees.

Refunds

Once your return has been received and inspected, refunds are processed within 3–5 business days. Depending on your bank or payment provider, it may take up to 7 business days for the refund to appear in your account.

Refunds are issued to the original payment method used at checkout. You will receive an email confirmation once your refund has been completed.

Return Conditions

Items must be returned in their original packaging, including all accessories. Products must be unused and in original condition, except where inspection is required.

Items must be securely packaged to prevent damage during return shipping.

If items are returned used, damaged, or incomplete beyond reasonable inspection, a partial refund or depreciation deduction may apply where permitted by law.

Responsibility

We are not responsible for delays or damage that occur during return shipping. Customers are encouraged to inspect their order within 24 hours of delivery and report any issues promptly.

Return Method

Returns are accepted by mail only. Faulty, damaged, or incorrect items qualify for return shipping reimbursement. All other returns are the customer’s responsibility.

Address Changes

If you need to update your delivery address, please contact us immediately at: support@jacob-menswear.com.

While we will make every reasonable effort to update your details, changes cannot be guaranteed once an order has been processed.

Undeliverable Packages

If a package is returned due to an incorrect address, refusal of delivery, or failure to collect from a pickup location, we reserve the right to charge additional return and reshipping costs.

Important Address Notice

Our registered business address is not a return address. Returns sent without prior approval may not be received or processed.

All returns must be approved by our customer support team before sending any items.

Contact Information

Any questions or would you like to contact us? Please do not hesitate to reach out via:

Customer Service Opening Hours

  • Monday - Friday: 9:00 AM – 5:00 PM MT
  • Saturday - Sunday: 09:00 AM- 04:00 PM MT