FAQ

How can I contact Jacob Menswear?

You can reach us by email at support@jacob-menswear.com. Our customer support team is happy to assist you with any questions or concerns regarding your order, products, or general inquiries.

Do you ship worldwide?

No, we currently offer shipping within the United States only.

Where are the products shipped from?

We work with trusted international fulfillment partners to provide you with competitive prices, while shipping only to addresses within the United States.

Can I modify or cancel my order?

To ensure fast processing, any changes or cancellations must be requested within 12 hours of placing your order.

After this period, modifications may not be possible if the order is already being processed or shipped. Once your order is delivered, you may request a return in accordance with our Return Policy.

Which payment methods do you accept?

We accept the following secure payment methods: American Express, Apple Pay, Google Pay, Mastercard, and VISA.

All payments are processed securely using encrypted payment systems.

When will my order be processed?

Orders are processed Monday through Friday within 1–2 business days, excluding public holidays. Please allow additional processing time during peak seasons or promotional periods.

Shipping typically occurs after order processing has been completed.

How long does delivery take?

Estimated delivery time within the United States is 7–10 business days. Most orders arrive within this timeframe; however, delays may occur due to high demand, courier issues, or unforeseen circumstances.

What if I do not receive my order?

If your order has not arrived within 35 days from the shipment date, please contact us for assistance.

  • You may be eligible for a full refund.
  • A courtesy discount code may be offered for delayed deliveries.
  • If a package is confirmed lost, a refund will be issued.

Please contact us at support@jacob-menswear.com for assistance.

How can I return an item?

To initiate a return, please email us at support@jacob-menswear.com.

Return requests must be approved before sending any items. Defective or incorrect items must be returned before a refund can be processed. You may also request a replacement instead of a refund.

Please refer to our Return Policy for full details.

What if the item I received is defective, incorrect, or damaged?

If you receive a defective, damaged, or incorrect item, please contact us immediately and include:

  • Your order number
  • Clear photos of the item
  • A brief description of the issue

The item must be returned before a refund is issued. If preferred, a replacement can be sent instead.

When will I receive my refund?

Refunds are issued to the original payment method used at checkout.

Once your return is received and inspected, refunds are typically processed within 3–5 business days. Depending on your bank or payment provider, it may take up to 7 business days for the refund to appear in your account.

Security & Privacy

At Jacob Menswear, your privacy and security are extremely important to us. We use secure payment processing systems and handle all personal information in accordance with applicable United States data protection laws, including relevant state privacy regulations such as the CCPA where applicable.

Contact Information

Any questions or would you like to contact us? Please do not hesitate to reach out via:

Customer Service Opening Hours

  • Monday - Friday: 9:00 AM – 5:00 PM MT
  • Saturday - Sunday: 09:00 AM- 04:00 PM MT