Privacy policy

Last updated: June 30, 2026

Jacob Menswear operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience called the “Services”.

Jacob Menswear is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, complete another transaction, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information”, we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details: including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information: including credit card, debit card, financial account numbers, payment card information, transaction details, payment confirmation, and other payment details.
  • Account information: including your username, password, security questions, preferences, and settings.
  • Transaction information: including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.
  • Communications with us: including information you provide when contacting customer support.
  • Device information: including your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information: including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you: including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services: including from your device when you use our products or services, visit our website, or interact through cookies and similar technologies.
  • From our service providers: including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • Provide, tailor, and improve the Services: including processing payments, fulfilling orders, remembering your preferences, sending account notifications, processing purchases, returns and exchanges, managing your account, arranging shipping, enabling reviews, and creating a customized shopping experience.
  • Marketing and advertising: including sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing online advertisements for products or services.
  • Security and fraud prevention: including authenticating your account, providing a secure payment and shopping experience, detecting fraud, investigating unsafe or malicious activity, and securing our services.
  • Communicating with you: including providing customer support, responding to your questions, and maintaining our business relationship with you.
  • Legal reasons: including complying with applicable law, responding to valid legal process, requests from law enforcement or government agencies, litigation, and enforcing our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
  • With business and marketing partners to provide marketing services and advertise to you.
  • When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction, such as a merger or bankruptcy, to comply with legal obligations, respond to subpoenas or search warrants, enforce applicable terms, or protect the Services, our rights, and the rights of users or others.

Depending on where you reside, you may have the right to opt out of certain sharing for targeted advertising. You can exercise your rights here: Your Privacy Choices.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit to the Services may be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services.

To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and Shopify.

In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights over the use of your personal information for these purposes.

To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy.

Depending on where you live, you may exercise certain rights through the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or platforms.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age, as those terms are defined in applicable law.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security.

We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.

  • Right to Access / Know: You may have a right to request access to personal information that we hold about you.
  • Right to Delete: You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability: You may have a right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt Out of Sale or Sharing for Targeted Advertising: Depending on where you reside, you may have a right to opt out of the “sale” or “share” of your personal information or to opt out of processing for targeted advertising. You can exercise your rights here: Your Privacy Choices.
  • Managing Communication Preferences: We may send promotional emails, and you may opt out at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send non-promotional emails, such as those about your account or orders.

Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt out for the device and browser that you use to visit the website.

To learn more about Global Privacy Control, you can visit Global Privacy Control.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below.

To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit Shopify Privacy Portal.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your request, as permitted or required under applicable law.

In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting such a request, we may require proof that the agent is authorized to act on your behalf.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

Depending on where you live, you may have the right to appeal our decision or lodge your complaint with your local data protection authority.

International Transfers

We are a United States-based business and currently serve customers located in the United States. Personal information is processed and stored in the United States.

If this changes in the future, we will update this Privacy Policy accordingly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact Information

Any questions or would you like to contact us? Please do not hesitate to reach out via:

Customer Service Opening Hours

  • Monday - Friday: 9:00 AM – 5:00 PM MT
  • Saturday - Sunday: 09:00 AM- 04:00 PM MT